by Terry Hendrickson, General Manager
Apparently 2020 wanted to see its way out in typical 2020 fashion.
As I’m sure everyone is aware, Blue Lightning experienced a widespread outage over New Year’s weekend. A hardware malfunction knocked our internet service out to all our customers for a few days. Blue Lightning had not experienced an outage this large since 2008. The hardware issue was diagnosed quickly and repaired in as timely a way as was possible.
Thank you to our outstanding customers for your patience and understanding. We know how frustrating it can be to not have internet service for an extended period. We sincerely appreciate the support and consideration shown to us during the outage.
I would also like to commend the Blue Lightning staff for their hard work and dedication throughout the outage. Their commitment to restoring service and providing customer support during a stressful time was greatly appreciated. I am honored and humbled to lead such a fantastic team.
Now for the good news. As a thank you to our customers, now through February 28 we are providing you with a broadband boost to the next internet speed level. So, if your internet broadband speed is normally 30 mbps, you are now receiving 60 mbps; 60 mbps is now seeing 100 mbps, and so on.
This is at no cost to you – it is just our way of saying we appreciate your business and your dedication to Blue Lightning during a rare service interruption.
This also presents an opportunity for our customers to evaluate their service. If, during your normal service levels, you sometimes experienced that dreaded buffering wheel, but during the speed bump your service was more consistent, perhaps consider upgrading your internet broadband to the next level. In many cases a service upgrade is more affordable than you would expect. Our customer service representatives would be happy to provide more information at (970) 483-7343 or by email at customersupport@wigginstel.com.
On behalf of the Board of Directors, management staff and employees at Blue Lightning, we sincerely wish everyone a prosperous 2021.