NCC, LLC/Blue Lightning is committed to providing high-quality Internet access services and is committed to being a responsible member of the Internet Community, Including adhering to the “net neutrality” rules set forth by the Federal Communications commission (FCC).
Transparent network management Practices
NCC, LLC/Blue Lightning data network is designed to provide its customers with highly reliable Internet access and data transmission services. We do not dedicate capacity to individual customers utilizing our mass market Internet access products. We constantly manage our data network capacity to avoid blockages. NCC,LLC/Blue Lightning has a 7x24x365 team of people who proactively monitor all network elements and services. This team uses advanced industry tools to gain visibility to impairments as well as services that may become impaired. These tools provide NCC, LLC the ability to identify deteriorating situations allowing us to resolve problems before they become service impacting. Our fundamental network design and build strategy is aimed at avoiding blockages. It is important to note that NCC, LLC has hundreds of peering partners. While data transmission over our network is rarely subject to blocking, that is not necessarily true for the networks with which we interconnect. Consequently, customers may experience blockage due to the network serving the destination or origin of their traffic or because an intermediate carrier’s network is congested. We take trouble reports and investigate every instance where customers report blockage or other service issues. We continually seek out new peering partners to make data transmissions more efficient and work with our existing peering partners to improve service.
No Blocking or Unreasonable Discrimination
Subject to our Acceptable use Policy and internet Access Policy, NCI does not block or impose rate-controls for specific protocols nor restrict interconnection of specific networks devices. Complaints and net neutrality concerns can be directed to NCC, LLC Customer Care.
Third Party Content or Edge Providers
NCC, LLC recognizes its mass market Internet access customers may have interaction or commercial relationships with third party content, applications, service, and device or “edge providers.” The following disclosures apply to NCC, LLC’s mass market Internet access customers and to third party edge providers:
Parties other than NCC, LLC may offer and provide products and services on or through non NCC, LLC websites. NCC, LLC is not responsible for the contents, links or privacy of any third party linked website NCC, LLC is not responsible for examining or evaluating, and NCC, LLC does not warrant the offerings of, any third party businesses or individuals or the content of their websites. NCC, LLC does not assume any responsibility or liability for the actions, products, and contents offered by third party content, applications, service, and device providers.
Mass Market Internet Access Services
NCC, LLC’s mass market includes the businesses that purchase undifferentiated, standard, or un-negotiated, priced products and services from NCC, LLC. With regard to fixed broadband Internet access service these services include, DSL Internet Access, Broadband Internet Access, and any bundling or packaging of these services. The product list includes:
*DSL Internet Access
* Broadband Internet Access
NCC, LLC’s mass market Internet access service is delivered over digital subscriber line (DSL) technology. DSL is a modem-based technology for broadband data access over ordinary copper telephone lines from homes and businesses. There are many types of DSL, each with their own specifications. They are sometimes referred to as last-mile (or first mile) technologies because they are used only for connections from a telephone switching station to a home or office, not between switching stations.